Faulty products
can help and our
initial advice is free"
Julie Williams,
Associate
You may have spent years saving for a new car, or committed to buying something for the house. You may have purchased tools or equipment. If you end up with faulty goods you may find yourself paying extra getting them fixed, or lose money while they're out of action. You may even be injured using them, unaware of any defect.
You might want the goods repaired, but you might decide you simply want your money back.
Why use Access Legal from Shoosmiths?
We have an experienced team to advise you on your rights, the seller's contractual obligations and the extent to which there has been a breach.
We are able to instruct experts to investigate the faulty products in question, the extent to which the seller is to blame, whether you are entitled to have your goods repaired or replaced, or whether compensation should be paid in respect of other losses incurred as a result of the defect.
Our aim is to put you back in the position you would have been had the goods performed as they should, or, where appropriate, get you your money back.
We can also assist with recovering compensation for any additional losses you have suffered along the way, including personal injury caused as a result of faulty products, equipment or vehicles.
Important things to consider
In the first instance, talk to the shop or supplier. The goods may be covered under a warranty, so could be replaced or repaired for free. Many companies have policies on returns and exchanges of goods or will offer some extra customer service to compensate any problems you have.
If you still aren't getting anywhere, try to get independent details of the costs of repair and gather details and receipts of any costs incurred as a result of the faulty products in question. This will give you an indication of the value of your claim.
What do I do next?
For an initial free consultation, please call our helpline on 03700 86 86 86 or contact us online now.
- If I take the other party to court and win, am I guaranteed to get some money?
- What outcome can I expect if I go to court?
- The goods were not very expensive. Is it still worth making a claim if they are faulty?
- The goods were purchased second-hand. Does this make a difference?
- Do I need a receipt?
- If goods are no longer covered under a warranty, does the shop still have to repair or replace them?
- The seller has not offered any specific warranty or guarantee on the goods purchased. Am I protected as a consumer?
- Can I get my money back on faulty products?
