Managing a dispute

Published: 11:31AM BST 11 Jan 2010


Managing a dispute won't be top of your list when you get a builder to extend your home, or a mechanic to repair your car.
How do you manage a dispute?
"We enable you
to make informed
decisions"

Amanda Glover,
Dept Head

How do you manage a dispute?

But it might be if the work they do isn't up to standard. Perhaps the sofa you bought hasn't been delivered on time, or your new car turns out to be defective as soon as you leave the forecourt?

Despite your best efforts to resolve these issues, it's easy to be left frustrated that you've found yourself managing a dispute with the supplier.

What do I do now?

Having tried your best, you may be left with no alternative but to consider instructing a solicitor to help with managing your dispute.

Why choose Access Legal from Shoosmiths?

Our specialist lawyers are all extremely approachable and ready to listen to the background to your dispute and advise on the best way to resolve it.

Irrespective of the value of your claim, we'll advise on the best course of action and strive to provide the best outcome. Where possible we'll negotiate settlement via mediation or arbitration, without the need to enter into court proceedings.

Important things to consider

It's important when managing a dispute to provide your solicitor with the full sequence of events leading up to the dispute, and provide copies of documents, plus details of any payments made.

Verbal agreements are just as binding as written contracts, and even if you have no evidence of what was agreed, we can still help you.

It's best to take a proactive approach to managing a dispute.  Set out your concerns in writing to the other party and give them reasonable time to respond.  If you don't get a response, please contact us.

If the value of the claim is less than £5,000, it'll be more cost effective to settle the dispute via the Small Claims Court.

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