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Our aim is to provide a superb client experience but we understand that sometimes things go wrong. If they do go wrong, we need to know about them so we can learn and see what we can do better. We have a complaints procedure so that we make sure your complaint is dealt with fairly and effectively.
If we are unable to resolve your complaint within 8 weeks of receiving full details, you may have the right to refer it to the Legal Ombudsman. This service is usually only available to members of the public, very small businesses, charities, clubs and trusts. You should refer your complaint within 6 months of our final response to you. The Legal Ombudsman can accept a complaint within 6 years of the act / omission or 3 years from when you should reasonably have known about the problem. The Legal Ombudsman will not ordinarily accept complaints unless the act / omission (or when you should reasonably have known that there was a problem) was after 5th October 2010.
Contact details for the Legal Ombudsman are:
If we are unable to resolve your complaint, you may have the right to refer it to the Scottish Legal Complaints Commission (the ‘SLCC’). You should raise your complaint with them within one year of the service ending or the conduct occurring.
Contact details for the Scottish Legal Complaints Commission (the ‘SLCC’) are:
The Stamp Office
10-14 Waterloo Place
0131 201 2130