We promise that someone will get back to you to talk through your situation and explain how we can help. You can expect to hear back from us within two working hours and certainly no later than 10 am on the next working day.
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This depends on a number of things such as how serious any injuries are and whether the other party admits liability and whether the police or the coroner has become involved. At Access Legal, our first priority will always be to make sure you or your relative are safe and well.
We will need to obtain any care home medical records and medical evidence from independent experts to establish if the care home negligently breached their duty of care and if there is a case they need to answer initially. We need evidence about your or your relative or friend’s current condition, what treatment they might require immediately and what they are likely to require in the future.
All this takes time, but this information is vital to allow us to recover the maximum amount of damages to which you are entitled as a result of any identified neglect and negligence. The approach that the other side chooses to adopt can also affect the time it takes to settle.
Sometimes, the Defendant will accept our evidence and our valuation. In these circumstances claims will settle more quickly than when liability is disputed. Claims can often be settled through negotiation even if liability is denied, but some can and do go to trial.
We will always aim to resolve your case as soon as possible, keeping you informed of progress every step of the way, but it will take a little time to ensure we achieve the best possible outcome.